Contacting a Client
Due to the strict Confidentiality laws protecting clients, it may seem difficult to contact clients who are in residential treatment. Please remember to be patient with staff who can only provide you with information about your loved one with written permission from the client. Sacred Heart staff understand your concerns but they must also follow the law.
TO DROP OFF BELONGINGS
Clients may receive items such as money, clothing, shoes and personal hygiene items while they are in treatment. These items are accepted at our residential locations daily from 8:00 a.m. to 8:00 p.m. You may drop off personal items to any of our outpatient locations for a client in a residential treatment facility. Please make arrangements with Sacred Heart staff to assure pick up.
When dropping off money for a client, a receipt will be issued to the person leaving the money. When sending money, do not send cash or personal checks. Rather, use cashier checks or money orders made out to the client and for a value not to exceed $100.00; Sacred Heart cannot cash cashier’s checks or money orders over $100.00.
BY MAIL or PHONE
To allow time for our clients in our detoxification or residential programs to fully commit to and engage in their individualized treatment program we strongly discourage telephone contacts from loved ones in the first week. While this may be difficult it allows the client to concentrate on building a foundation for sustained recovery. Cellphones, purses, bags, weapons, medications, recording devices, food and beverages are not permitted in the facilities.
TO DROP OFF BELONGINGS
Clients may receive items such as money, clothing, shoes and personal hygiene items while they are in treatment. These items are accepted at our residential locations daily from 8:00 a.m. to 8:00 p.m. You may drop off personal items to any of our outpatient locations for a client in a residential treatment facility. Please make arrangements with Sacred Heart staff to assure pick up.
When dropping off money for a client, a receipt will be issued to the person leaving the money. When sending money, do not send cash or personal checks. Rather, use cashier checks or money orders made out to the client and for a value not to exceed $100.00; Sacred Heart cannot cash cashier’s checks or money orders over $100.00.
BY MAIL or PHONE
To allow time for our clients in our detoxification or residential programs to fully commit to and engage in their individualized treatment program we strongly discourage telephone contacts from loved ones in the first week. While this may be difficult it allows the client to concentrate on building a foundation for sustained recovery. Cellphones, purses, bags, weapons, medications, recording devices, food and beverages are not permitted in the facilities.
CLEARVIEW WOMEN’S SPECIALTY RESIDENTIAL - RICHMOND CAMPUS
BY MAIL
Sacred Heart Clearview
Attn: [Client’s Name]
400 Stoddard Road
Richmond MI, 48062
BY PHONE
All incoming calls for clients are directed to the client message line 810.392.2167, Ext. 1411 where the messages are transferred to the client’s therapist for him/her to inform the client. Please be patient as our therapists are attending to the broad scope of client needs daily. These needs may impact you receiving a return call in a timely manner. All clients are given two assigned times weekly to make calls. Please inquire with your loved one when that time is for them.
ADULT RESIDENTIAL INPATIENT - RICHMOND CAMPUS
BY MAIL
Sacred Heart Adult Residential
Attn: [Client’s Name]
400 Stoddard Road
Richmond MI, 48062
BY PHONE
All incoming calls for clients are directed to the client message line 810.392.2167, Ext. 1155 where the messages are transferred to the client’s therapist for him/her to inform the client. Please be patient as our therapists are attending to the broad scope of client needs daily. These needs may impact you receiving a return call in a timely manner. All clients are given two assigned times weekly to make calls. Please inquire with your loved one when that time is for them.
Sacred Heart Adult Residential
Attn: [Client’s Name]
400 Stoddard Road
Richmond MI, 48062
BY PHONE
All incoming calls for clients are directed to the client message line 810.392.2167, Ext. 1155 where the messages are transferred to the client’s therapist for him/her to inform the client. Please be patient as our therapists are attending to the broad scope of client needs daily. These needs may impact you receiving a return call in a timely manner. All clients are given two assigned times weekly to make calls. Please inquire with your loved one when that time is for them.
SERENITY HILLS RECOVERY & WELLNESS CENTER
BY MAIL
Sacred Heart Serenity Hills Recovery & Wellness Center
Attn: [Client’s Name]
6418 Deans Hill Road, Suite 1
Berrien Center, MI 49102
BY PHONE
All incoming calls for clients are directed to the client message line 269.815.5500, Ext. 2755 where the messages are transferred to the client’s therapist for him/her to inform the client. Please be patient as our therapists are attending to the broad scope of client needs daily. These needs may impact you receiving a return call in a timely manner. All clients are given two assigned times weekly to make calls. Please inquire with your loved one when that time is for them.
Sacred Heart Serenity Hills Recovery & Wellness Center
Attn: [Client’s Name]
6418 Deans Hill Road, Suite 1
Berrien Center, MI 49102
BY PHONE
All incoming calls for clients are directed to the client message line 269.815.5500, Ext. 2755 where the messages are transferred to the client’s therapist for him/her to inform the client. Please be patient as our therapists are attending to the broad scope of client needs daily. These needs may impact you receiving a return call in a timely manner. All clients are given two assigned times weekly to make calls. Please inquire with your loved one when that time is for them.
